Associate Chief Medical Officer

Position Overview

The Lehigh Valley Hospital- Cedar Crest Associate Chief Medical Officer (ACMO) will serve as a primary liaison between hospital administration and members of the medical staff. In collaboration with the LVH-CC Chief Medical officer and Regional Chief Clinical Officer, the ACMO will provide leadership to achieve the mission and goals that have been articulated by the Network for its hospital-based clinical programs. The Associate CMO will work closely with other clinical and administrative leaders at the campus to promote the delivery of patient care and other services with a strong focus on patient safety, high reliability, exceptional experience and operational efficiency and effectiveness. The ACMO will work collaboratively with other regional and local partners on mutually agreed upon initiatives.

• Provide leadership related to medical care, including but not limited to hospital quality, high reliability, patient safety, clinical effectiveness, service excellence, patient experience, colleague wellness, medical protocol development, utilization review, and quality and compliance and policy development.
• Be a liaison to appropriate medical staff committees including Medical Staff Board/Medical Executive Committee.
• Serves as designee for activities as outlined by Medical Staff bylaws, Rules and Regulations of the Medical Staff and Medical Staff policies.
• Review records and reports of patient service to promote quality and safety of patient care, ensuring that Department Chairs/Institute Physicians-in-Chief perform Focused and Ongoing Professional Practice Evaluation (FPPE and OPPE, respectively) of all members of the Medical Staff in compliance with the standards of the Joint Commission.
• Assist with Peer Review Process and development of protocols and procedures related to peer review. Ensure appropriate reporting of clinical adverse events and near-misses. Participate clinical incident investigation and participate in the Root Cause Analysis as needed. Report through established mechanisms and protocol on all quality and safety measurements.
• Serves as a representative of the hospital in licensure and accreditation processes such as Joint Commission, Department of Health licensure, etc. Assures medical staff compliance with organizational policies and ensures continuous readiness for regulatory bodies. Develops and implements corrective action plans as required.
• Represent and advocate for the hospital and its physician and advanced practice members in discussions with leaders as it relates to business planning and operational decisions.
• Work closely with regional chief clinical officer, regional presidents, hospital COO, nursing leaders, and other administrative and physician leaders/ practitioners to solve current issues, improve the overall operations, and plan future strategies for growth and development.
• Assists hospital administrative team with the preparation, administration and monitoring of revenue, capital and operating budgets for assigned departments.
• Provide active support for hospital initiatives focused on system effectiveness and clinical excellence. Assist with the establishment, maintenance and continuous evaluation of policies and procedures and systems to support performance in key performance indicators including but not limited to quality performance, mortality, length of stay, case mix index, patient experience, readmissions, hospital ratings and achievement of network/enterprise goals.
• Lead integration and alignment of clinical operations and patient safety/ quality program. Ensures that the physicians and hospital services provide an excellent patient experience
• Complete special projects as assigned including data analysis and benchmarking.
• Facilitate effective collaboration among all clinical team members and between clinical departments throughout the hospital campus.
• Communicates and shares information with staff on a regular basis.

• Leaders are expected to round regularly. The definition of leadership rounding includes visiting with patients, customers, and staff on a consistent basis to observe, ask about, hear, and feel what is happening. It is also a time for positive coaching, sharing expertise, supporting staff, addressing concerns, listening, teaching, mentoring and inspiring., and communicating.
• In conjunction with the Chairs/PICs/Division Chiefs, ACMO will hold physicians and APCs accountable for maintaining a culture of respect, professionalism, collaboration, transparent communication, integrity and emotionally intelligent behavior with all colleagues and patients within the hospital and regional community practices.

•The ACMO will report directly to the regional Chief Clinical Officer, focused at LVH-Cedar Crest.

Qualifications

Education - Required
• Medical Degree or equivalent international degree.

Experience - Required
• 5 years' experience in medical leadership or equivalent experience.

Knowledge, Skills and Abilities - Required
• Proven track record of partnering with medical staff to achieve desired facility-specific and organizational outcome.
• Demonstrates business acumen and the ability to evaluate, analyze and interpret information and data inputs objectively to identify appropriate data- driven solutions.
• Demonstrates working knowledge of market, economic, legal and regulatory environments, and national trends in hospital technology, quality, and patient safety.
• Skilled in effectively handling multiple conflicting assignments, demands, and priorities.
• Skilled at building relationships, establishing rapport, influencing physician behaviors, and partnering with medical staff, nursing leadership and administrative leaders within multiple clinical areas to solve business and clinical issues.
• Strong written and verbal communicator with the ability to clearly articulate a vision/perspective and successfully persuade and create consensus with stakeholders.
• Skilled in navigating a highly matrixed organizational structure with skill and efficiency; analyzing complex financial/statistical data; maintaining a high level of organization with strong attention to detail to respond quickly to varying situations.
• Proven experience implementing a culture of high reliability and continuous improvement.
• Demonstrates an understanding of the organization and its product/service offering and leverages organizational values in how work is accomplished.