The COVID crisis has pushed Telemedicine practice into the spotlight thanks to its convenience, accessibility, and safety during these uncertain times. While this practice modality has many advantages, it can present new challenges for Advanced Practitioners who are new to its use. If you are an AP preparing to start practicing telemedicine, consider these tips to help you start off on the right foot.
- Prep for Success- Telemedicine is a marriage of technology and medicine and while you provide the medical expertise, it is critical to not overlook the technology side of things. Proper preparation of your computer’s software and hardware can make or break your telemedicine practice so consider these tips to ensure that your experience goes smoothly:
- Take a Test Drive- It is important to fully explore and test the features of your telemed software. This preparation can help eliminate many issues you may encounter before going live such as audio issues, lagging video speed, or poor camera placement to name a few.
- Check Your Hardware & Software- Make sure that your computer has a good camera and sufficient memory and processing speed to support your telemedicine platform.
- Maximize Internet Speed- When it comes to telemedicine, you are only as good as your internet. Be sure to operate on a high-speed connection and close any apps that you will not be using to boost your overall internet speed.
- Set the Stage- Due to the focused nature of telemedicine visits, appearance is key. That is why it is essential to ensure that the focus is where it needs to be by:
- Creating a work area that is well-lit and free of any background visual distractions that may be apparent to your patients.
- Reducing potential noise-related interruptions by choosing an isolated room and muting all phones and equipment prior to starting any sessions.
- Presentation is Key- The focused nature of telemedicine calls requires that you offer a higher level of engagement with extra attention given to your body language and tone. To help catch any problem areas you may be having, consider recording yourself on a practice call. This recording can help identify any negative body language, tone, or presentation issues you may be having.
- Comprehensive Documentation- Telemedicine practice excludes access to many diagnostic modalities and physical findings. This alteration highlights the vital role that proper documentation plays in virtual visits that are founded on verbal exchanges. To help you adapt to this unique practice, consider what adjustments you may need to make to increase the depth and quality of your line of inquiry when working online.