Urgent Care – Associate Division Head Opportunity

Trinity Health IHA Medical Group has an exciting opportunity for a Board-Certified Physician or an experienced Advanced Practice Provider (APP) to join the Urgent Care Division as the Associate Division Head located in West Michigan.

The Associate Division Head is principally responsible for overseeing the clinical and professional aspects of the Urgent Care Division. The selected candidate will collaborate with the Division Head of Urgent Care, Associate Division Heads of Urgent Care, Regional Practice Manager, Division Director of Urgent Care. The Associate Division Head is accountable for financial performance, clinical quality, patient safety, patient and staff experience, and provider mentoring. The candidate will have specific accountability on insuring successful growth of the practice in the West Michigan area, including Grand Rapids and Muskegon.

The successful physician candidate will be board certified in Family Medicine, Med-Peds, or Emergency Medicine and have a minimum of five years’ clinical experience (ambulatory practice experience is preferred), with prior experience in a leadership capacity preferred though not required. The selected candidate will also be an active clinical Urgent Care provider dedicated to maintaining a .6-.8 FTE clinical role.

The successful APP candidate will be board certified, hold an active state of Michigan license, and have a minimum of five years’ clinical experience (ambulatory practice experience is preferred). Prior experience in a leadership capacity is also preferred though not required. The selected candidate will also be an active clinical Urgent Care provider dedicated to maintaining a .6-.8 FTE clinical role.

Responsibilities:

• Works with Division Head and Operations to identify Division needs and opportunities for increased service, quality, efficiency and productivity.
• Monitors patient feedback via Clockwise and Qualtrics to glean opportunities and shares feedback with providers as needed.
• Actively participates in monthly meeting planning and follow up meeting summary.
• Participates in Orientation and 90-day review of new providers.
• Assists in training of new providers - physicians and APP’s – with focus on efficiency.
• Works on-site during administrative times, aside from meetings to precept newer providers while doing administrative duties.
• Works with Regional Program Manager to address site-specific concerns within assigned region.
• Rotating on-call every third or fourth week to include: Call Center coverage and provider scheduling of urgent staffing gaps.
• Takes lead in quarterly Emergency Preparedness workshops.
• Takes lead in managing in-basket.
• Assists in digital health offerings, to include E-visits and Video visits – assisting with provider scheduling, on-boarding and growing reach of digital health service line.
• Promotes the professional growth, development, and success of Urgent Care providers
• Leads innovation in service delivery.  Advocates for process improvement across the Division including a focus on improving patient provider and staff experience scores.
• Actively participates in Leadership Development.
• Participates in annual management peer review evaluations.
• In collaboration with the Division Head, works to ensure that quality indicators used for recognition and developmental purposes are met.
• Monitors key metrics across the Division, to include practice financial reports, physician, and provider productivity. Ensures that variances are investigated, and corrections implemented as required.

This is an excellent opportunity for an Administrative provider to join a large multispecialty group in West Michigan.

RECRUITMENT PACKAGE

An excellent compensation and benefits package is available for the right candidate including:

• Competitive base rate and compensation plan
• Medical, Dental, and Vision Insurance
• Retirement Benefits; 403b, 457
• Public Service Loan Forgiveness
• Short- and Long-Term Disability
• Profession Malpractice Coverage with Tail Coverage

Trinity Health IHA Medical Group is one of the best and largest multi-specialty groups in Michigan. IHA employs more than 1,600 staff members, which includes more than 800 providers consisting of: physicians, nurse practitioners, physician assistants and midwives in approximately 70 practice locations across southeast Michigan, including 36 Specialties. IHA provides high-quality medical care and excellent service to nearly 485,000 active patients.

Recognized as Metro Detroit’s Top Physician Group by Consumer Reports magazine, Trinity Health IHA Medical Group also ranks in the top quartile for patient satisfaction nationally. Offering extended office hours and urgent care services, along with online patient diagnosis, treatment, and appointment access tools. IHA demonstrates that it cares by bringing safe, high-quality, comprehensive, and affordable care to its patients. For more information about IHA, visit www.ihacares.com.

Grand Rapids, Michigan, situated on the Grand River in picturesque and Travel Channel-destination, West Michigan, is the second largest city and fastest growing economy in the state, with a metropolitan population of over one million.

Residents enjoy a beautiful, family-oriented, physically active community known for excellent schools, low crime rate, and abundant cultural and recreational opportunities. Located just 25 miles from the renowned shoreline of Lake Michigan, it is an easy commute to Chicago or Northern Michigan, frequently featured in travel magazines.

Noted local institutions include the Frederic Meijer Gardens (home to the world’s largest sculpture park), the Grand Rapids Art Museum, Grand Rapids Children’s Museum, John Ball Zoo, Van Andel Arena, Fifth-Third Ballpark, the Grand Rapids Symphony, Grand Rapids Ballet, and the Gerald R. Ford Presidential Library & Museum. Once known as “Furniture City,” its cadre of microbreweries has earned it the title, “Beer City, USA.”

Grand Rapids is host to a number of national events, including a stop on the LPGA Tour and the annual ArtPrize, the largest art competition in the world. We’re also known as one of the world’s most philanthropic communities, due much in part to being the corporate home to Amway, Meijer, and GE Aviation, among many others.

For more information on Grand Rapids, visit www.michigan.org/hot-spots/grand-rapids

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation. We serve people and communities in 22 states from coast to coast with more than 90 hospitals and 100 continuing care facilities – including home care, hospice, PACE and senior living facilities and programs that provide nearly two and a half million visits annually. Trinity Health employs more than 133,000 colleagues, including 7,800 employed physicians and clinicians.

Our mission: We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. We support this mission by living our core values of Reverence, Commitment to Those Who are Poor, Justice, Stewardship, and Integrity. Committed to recruiting talented physicians, we are looking for physicians who share our values and want to help us fulfill the health care needs of the communities we serve.

At Trinity Health, we value the physician relationship and focus on partnering with our physicians. Whether you are a practicing physician looking to relocate or a medical resident, we offer opportunities with the flexibility to fit your individual needs. If you would like to be part of Trinity Health, we encourage you to explore this opportunity at www.trinity-health.org.

If you are interested in this opportunity and would like to submit your CV, please email Trinity Health Recruitment at docopps@trinity-health.org.